Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our performance monitoring service.

Last updated: January 15, 2025

At Observa, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy describes how we collect, use, and safeguard your information when you use our Shopify performance monitoring service.

Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support.

We automatically collect certain information about your use of our service, including performance metrics, error logs, and usage analytics.

We may collect information from third-party sources, such as Shopify APIs, to provide our monitoring services.

We use cookies and similar tracking technologies to enhance your experience and collect usage data.

How We Use Your Information

To provide, maintain, and improve our performance monitoring services.

To send you technical notices, updates, security alerts, and support messages.

To respond to your comments, questions, and customer service requests.

To monitor and analyze trends, usage, and activities in connection with our service.

To detect, investigate, and prevent fraudulent transactions and other illegal activities.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties.

We may share your information with service providers who assist us in operating our service.

We may disclose your information if required by law or to protect our rights and safety.

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We may share aggregated, anonymized data for research and analytics purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your data.

We use industry-standard encryption to secure data transmission and storage.

We regularly review and update our security practices to address emerging threats.

We limit access to personal information to employees who need it to perform their duties.

We maintain incident response procedures to address potential security breaches.

Your Rights and Choices

You can access, update, or delete your personal information through your account settings.

You can opt out of marketing communications by following the unsubscribe instructions.

You can request a copy of your personal data or ask us to restrict processing.

You have the right to data portability and can request your data in a structured format.

You can lodge a complaint with supervisory authorities if you believe your rights have been violated.

Data Retention

We retain your personal information for as long as necessary to provide our services.

Performance monitoring data is typically retained for 12 months for analysis purposes.

Account information is retained until you delete your account or request deletion.

We may retain certain information for legal, regulatory, or business purposes.

You can request deletion of your data at any time through your account settings.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@useobserva.app

For privacy-related inquiries

Support

support@useobserva.app

For technical support and account issues

Legal

legal@useobserva.app

For legal and compliance matters

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

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Start monitoring your Shopify store's performance today with confidence in our privacy practices.